Refund policy

At Koyman Galleries, we want you to be fully satisfied with your art purchase. If for any reason you are not completely happy, we offer a 48-hour return window for both in-person and online purchases, subject to the conditions below.

Return Window

You may request a return within 48 hours of:

• In-person purchases: From the date and time of purchase.

• Online purchases: From the date and time of delivery (based on tracking confirmation).

Eligibility for Returns

To qualify for a return:

• The artwork must be in original condition, undamaged, and unaltered.

• All original packaging, documentation, and certificates of authenticity (if provided) must be returned.

• The return request must be submitted within the 48-hour window.

How to Initiate a Return

• In-person purchases: Bring the artwork back to the gallery with your original receipt within 48 hours of purchase.

• Online purchases: Email us at information@koymangalleries.com with your order number and reason for return within 48 hours of delivery. We will provide return instructions.

Shipping for Online Returns

• Customers are responsible for return shipping costs and must use a trackable and insured shipping method.

• Returned artwork must be received by us in the original condition. We recommend using the original packaging if possible.

Refunds

• Approved returns will be refunded to the original payment method within 7 business days of receipt and inspection of the artwork.

• Shipping, handling, and any associated transaction fees are non-refundable.

Non-Returnable Items

The following are not eligible for return:

• Custom or commissioned artwork

• Sale or discounted items marked as final sale

• Artwork that has been altered, damaged, or not returned in original condition

Questions?

Please contact us at information@koymnagalleries.com or call (613) 526-1562 for assistance.